:root{--bg:#f5f7fb;--card:#fff;--text:#1f2937;--muted:#6b7280;--line:#e5e7eb;--accent:#155eef;--dark:#0f172a;--danger:#b42318;--ok:#027a48;--warn:#b54708}
/* IBIS in-app branding */
:root{--ibis-red:#e5002b}
.brand{display:flex;align-items:center;gap:7px;white-space:nowrap;text-decoration:none;color:#fff;cursor:pointer}
a.brand:hover{text-decoration:none;opacity:.92}
.brand-logo{height:20px;width:20px;object-fit:contain;display:block;flex:0 0 auto}
.brand-text{font-weight:900;letter-spacing:.5px}
.brand-hotel{font-weight:500;opacity:.85;font-size:12px}
.btn:not(.secondary):not(.danger-btn):hover,button:not(.secondary):not(.danger-btn):hover{background:#c90026}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,Segoe UI,Arial,sans-serif}header{background:var(--ibis-red);color:#fff;padding:14px 28px;display:flex;justify-content:space-between;align-items:center;gap:20px;position:sticky;top:0;z-index:5}.brand{font-weight:800;letter-spacing:.5px}.brand span{font-weight:400;opacity:.65;font-size:12px}nav{display:flex;gap:16px;align-items:center;flex-wrap:wrap}nav a{color:#fff;text-decoration:none;font-size:13px}main{max-width:1400px;margin:28px auto;padding:0 20px}.toprow{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:18px}h1{margin:0 0 8px;font-size:27px}h2{font-size:18px;margin:0 0 16px}h3{font-size:14px;margin-top:22px}.muted{color:var(--muted)}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:0 2px 8px rgba(16,24,40,.04)}.grid2{display:grid;grid-template-columns:1.25fr .75fr;gap:18px;margin-bottom:18px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:18px}.cards{display:flex;gap:12px;flex-wrap:wrap;margin:18px 0}.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 18px;min-width:120px}.stat span{display:block;font-size:12px;color:var(--muted);margin-bottom:6px}.stat b{font-size:24px}.btn,button{border:0;background:var(--ibis-red);color:#fff;padding:10px 14px;border-radius:9px;font-weight:700;cursor:pointer;text-decoration:none;display:inline-block}.btn.secondary{background:#334155}label{display:block;font-size:13px;font-weight:700;margin:12px 0}input,select,textarea{display:block;width:100%;border:1px solid #cfd5df;border-radius:8px;padding:10px;margin-top:7px;background:#fff;color:var(--text);font:inherit}textarea{min-height:110px;resize:vertical}.row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.check{display:flex;gap:8px;align-items:flex-start;font-weight:500}.check input{display:inline;width:auto;margin:2px 0 0}.tablewrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:13px}th,td{padding:11px 10px;border-bottom:1px solid var(--line);vertical-align:top;text-align:left}th{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.3px;white-space:nowrap}.badge{display:inline-block;padding:4px 8px;border-radius:999px;background:#eef2f7;font-size:11px;font-weight:800;white-space:nowrap}.p-low{background:#ecfdf3;color:#027a48}.p-normal{background:#eff6ff;color:#175cd3}.p-high{background:#fff7ed;color:#b54708}.p-critical{background:#fef3f2;color:#b42318}
.status-new{background:#fffaeb;color:#b54708}.status-waiting-for-confirmation{background:#fffaeb;color:#b54708}.status-waiting-user{background:#fffaeb;color:#b54708}.status-waiting-vendor{background:#fffaeb;color:#b54708}.status-approved---in-progress{background:#eff6ff;color:#175cd3}.status-resolved{background:#eff6ff;color:#175cd3}.status-closed{background:#eff6ff;color:#175cd3}.status-cancelled{background:#fef3f2;color:#b42318}
.flash{padding:12px 14px;border-radius:10px;margin-bottom:16px}.flash.success{background:#ecfdf3;color:#027a48}.flash.danger{background:#fef3f2;color:#b42318}.flash.warning{background:#fffaeb;color:#b54708}.confirm{border:2px solid #84adff;background:#f7faff}.warn{color:var(--warn);font-weight:700}.ok{color:var(--ok);font-weight:700}.description{background:#f8fafc;border:1px solid var(--line);border-radius:10px;padding:12px;white-space:pre-wrap}.comment{padding:12px 0;border-bottom:1px solid var(--line)}.comment small,.audit small{color:var(--muted)}.internal{margin-left:8px;background:#f1f5f9;border-radius:999px;padding:3px 7px;font-size:10px}.audit{max-height:380px;overflow:auto}.audit p{border-bottom:1px dashed var(--line);padding-bottom:10px}.right{float:right}.login{max-width:480px;margin:80px auto}.login h1{font-size:30px}.demo{margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}.demo small{display:block;color:var(--muted);line-height:1.8;margin-top:7px}.empty{text-align:center;color:var(--muted);padding:30px}dl{display:grid;grid-template-columns:140px 1fr;gap:9px;font-size:13px}dt{color:var(--muted)}dd{margin:0;font-weight:600}.form-card{max-width:1000px}.form-section{padding:2px 0 18px;border-bottom:1px solid var(--line);margin-bottom:18px}.section-title{font-size:14px;font-weight:800;margin-bottom:2px}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:10px}.warnbox{background:#fffaeb;border:1px solid #fedf89;border-radius:10px;padding:12px;margin-bottom:16px}.notice p{margin:6px 0}.checkbox-field{margin-bottom:0}.checkbox-field>span{display:block;font-weight:700;font-size:13px}.checkbox-field .check{margin-top:7px}.user-menu{position:relative}.user-menu-btn{background:transparent;padding:0;color:#fff;font:inherit}.user-menu-panel{display:none;position:absolute;right:0;top:28px;background:#fff;border:1px solid #dbe2ea;border-radius:10px;box-shadow:0 8px 20px rgba(16,24,40,.12);min-width:170px;overflow:hidden;z-index:20}.user-menu-panel.show{display:block}.user-menu-panel a{display:block;color:#1f2937;padding:10px 12px;text-decoration:none;font-size:13px}.user-menu-panel a:hover{background:#f5f7fb}.ticket-no{font-size:28px;font-weight:900;color:#0f172a;margin-bottom:4px}.ticket-title{font-size:18px;font-weight:700;margin:0;max-width:900px}.status-badge{align-self:center}.pending-card{border:2px solid #84adff;background:#f7faff;margin-bottom:18px}.pending-row{display:flex;justify-content:space-between;gap:15px;align-items:center;border-top:1px solid #d9e4ff;padding:12px 0}.pending-row small{display:block;color:var(--muted);margin-top:4px}.pending-actions{display:flex;gap:8px;align-items:center}.pending-actions form{margin:0}@media(max-width:900px){.grid2,.grid3{grid-template-columns:1fr}.row{grid-template-columns:1fr}header{align-items:flex-start;flex-direction:column}.toprow{align-items:flex-start;flex-direction:column}.pending-row{align-items:flex-start;flex-direction:column}.pending-actions{width:100%}.user-menu-panel{right:auto;left:0}main{padding:0 12px}}
.field-error{display:block;color:var(--danger);font-weight:700;margin-top:6px}.field-note{display:block;color:var(--muted);font-weight:500;margin-top:5px}.hidden-link{position:absolute;left:-10000px;width:1px;height:1px;opacity:0}.login hr{border:0;border-top:1px solid var(--line);margin:18px 0}

.field-invalid{border:2px solid #d92d20!important;background:#fff8f7!important}.field-invalid-label{color:#b42318}.field-invalid-label input,.field-invalid-label select,.field-invalid-label textarea{border-color:#d92d20}.confirmation-tools{display:flex;gap:8px;flex-wrap:wrap;margin:12px 0}.confirmation-tools+.label{margin-top:8px}

.close-ticket-block{margin-top:4px}.close-ticket-section{margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}.close-ticket-section[hidden]{display:none}.close-ticket-section textarea{min-height:90px}.close-ticket-block select{margin-bottom:0}


/* Login page branding: IBIS Bandung Pasteur */
:root{--ibis-red:#e5002b}
.page-login header{background:var(--ibis-red)}
.page-login main{max-width:none;margin:0;padding:0}
.login-page-shell{min-height:calc(100vh - 56px);position:relative;display:flex;align-items:center;justify-content:center;overflow:hidden;padding:56px 20px}
.login-page-shell .login-logo-bg{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;pointer-events:none;z-index:0}
.login-page-shell .login-logo-bg img{width:min(520px,65vw);height:auto;opacity:.16;filter:drop-shadow(0 8px 18px rgba(0,0,0,.08))}
.page-login .login.card{position:relative;z-index:1;width:min(430px,100%);max-width:430px;margin:0;padding:34px 34px 30px;border-radius:16px;background:rgba(255,255,255,.56);border:1px solid rgba(255,255,255,.82);backdrop-filter:blur(5px);-webkit-backdrop-filter:blur(5px);box-shadow:0 10px 28px rgba(16,24,40,.10)}
.page-login .login-heading{text-align:center}
.page-login .login h1{margin:0 0 10px;line-height:1.05;font-size:42px;letter-spacing:-.8px}
.page-login .login h1 span{display:block;font-weight:800}
.page-login .login h1 small{display:block;margin-top:8px;font-size:18px;font-weight:700;letter-spacing:.1px;color:#344054}
.page-login .login .muted{font-size:14px;line-height:1.55;margin:0 auto 28px;max-width:350px}
.page-login .login-user-label{display:block;text-align:center;font-size:14px;margin:0 0 7px;font-weight:800}
.page-login .login input[type=text]{margin-top:0;text-align:left;padding:12px 13px}
.page-login .login-btn{width:100%;margin-top:14px;background:var(--ibis-red);padding:11px 16px}
.page-login .login-btn:hover{background:#c90026}
@media(max-width:600px){
  .page-login .login.card{padding:28px 22px 24px}
  .page-login .login h1{font-size:35px}
  .page-login .login h1 small{font-size:17px}
  .login-page-shell{padding:32px 16px}
}

.user-actions{white-space:nowrap}.user-actions form{display:inline-block;margin:0}.btn-small{padding:7px 10px;font-size:12px;margin-right:5px}.danger-btn{background:#b42318}.user-inactive{opacity:.68;background:#fafafa}.user-actions .muted{font-size:11px}

/* User Management layout */
.user-mgmt-toprow{align-items:center}.hidden-user-btn{white-space:nowrap}
.user-management-grid{grid-template-columns:minmax(300px,.68fr) minmax(0,1.32fr);align-items:start}
.users-table-card{min-width:0;overflow:hidden}.users-table-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:10px}.users-table-heading h2{margin:0 0 4px}.users-table-heading p{margin:0;font-size:12px}.user-count{display:inline-flex;align-items:center;justify-content:center;min-width:28px;height:28px;padding:0 8px;border-radius:999px;background:#f1f5f9;color:#334155;font-size:12px;font-weight:800}
.users-table{table-layout:fixed;font-size:12px}.users-table th,.users-table td{padding:8px 7px}.users-table th:nth-child(1){width:12%}.users-table th:nth-child(2){width:12%}.users-table th:nth-child(3){width:19%}.users-table th:nth-child(4){width:13%}.users-table th:nth-child(5){width:12%}.users-table th:nth-child(6){width:7%}.users-table th:nth-child(7){width:9%}.users-table th:nth-child(8){width:16%}.users-table td{overflow-wrap:anywhere;word-break:break-word}.users-table .badge{font-size:10px;padding:4px 7px}.user-actions{white-space:normal}.user-actions form{display:inline-block;margin:0}.user-actions .btn-small{margin:0 3px 3px 0}.current-user-label{font-size:10px}
@media(max-width:1120px){.user-management-grid{grid-template-columns:1fr}.users-table-card{overflow-x:auto}.users-table{min-width:760px}}

.btn.secondary:hover{background:#1f2937}


/* v15 internal header branding */
.page-app::before{content:"";position:fixed;inset:56px 0 0 0;background:url("ibis-logo.webp") center center/520px auto no-repeat;opacity:.055;pointer-events:none;z-index:0}
.page-app main{position:relative;z-index:1}
.page-app header{z-index:10}
.page-app .brand-text{color:#fff;font-weight:900;letter-spacing:.7px}
.page-app .brand-hotel{color:#fff;opacity:.95;font-size:12px;font-weight:700}
.page-app nav a,.page-app .user-menu-btn{color:#fff;font-weight:700}
.page-app nav{font-weight:700}
/* v16 fix: restore readable text inside user dropdown */
.page-app .user-menu-panel{background:#fff;color:#1f2937}
.page-app .user-menu-panel a{color:#1f2937!important;font-weight:600}
.page-app .user-menu-panel a:hover{background:#f5f7fb;color:#111827!important}

/* Evidence attachment picker */
.attachment-picker{display:flex;align-items:center;gap:8px;margin-top:7px}
.attachment-picker input[type=file]{margin-top:0;min-width:0;flex:1}
.attachment-clear{display:inline-flex;align-items:center;justify-content:center;flex:0 0 40px;width:40px;height:40px;padding:0;border-radius:9px;background:#fef3f2;color:#b42318;font-size:25px;line-height:1;font-weight:500}
.attachment-clear:hover{background:#fee4e2}
.attachment-clear[hidden]{display:none}

/* Mobile dashboard: stack each ticket row so Status/Priority never get clipped. Desktop is unchanged. */
@media(max-width:700px){
  .page-app .tablewrap{overflow:visible;padding:0;background:transparent;border:0;box-shadow:none}
  .page-app .tablewrap table,
  .page-app .tablewrap tbody,
  .page-app .tablewrap tr,
  .page-app .tablewrap td{display:block;width:100%}
  .page-app .tablewrap thead{display:none}
  .page-app .tablewrap tbody{display:block}
  .page-app .tablewrap tr{
    background:#fff;border:1px solid var(--line);border-radius:12px;margin:0 0 12px;padding:8px 12px;
    box-shadow:0 2px 8px rgba(16,24,40,.04)
  }
  .page-app .tablewrap td{
    display:grid;grid-template-columns:82px minmax(0,1fr);gap:10px;padding:8px 0;border-bottom:1px solid #eef0f3;
    font-size:13px;line-height:1.4;overflow-wrap:anywhere;word-break:break-word
  }
  .page-app .tablewrap td:last-child{border-bottom:0}
  .page-app .tablewrap td::before{color:var(--muted);font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.25px;align-self:start}
  .page-app .tablewrap td:nth-child(1)::before{content:"Ticket"}
  .page-app .tablewrap td:nth-child(2)::before{content:"Request"}
  .page-app .tablewrap td:nth-child(3)::before{content:"Category"}
  .page-app .tablewrap td:nth-child(4)::before{content:"Priority"}
  .page-app .tablewrap td:nth-child(5)::before{content:"Status"}
  .page-app .tablewrap td:nth-child(6)::before{content:"Requester"}
  .page-app .tablewrap td:nth-child(7)::before{content:"Assignee"}
  .page-app .tablewrap td:nth-child(8)::before{content:"Created"}
  .page-app .tablewrap td a{overflow-wrap:anywhere;word-break:break-word}
  .page-app .tablewrap td b{font-weight:800}
  .page-app .tablewrap td small{font-size:11px}
  .page-app .tablewrap td.empty{display:block;text-align:center;padding:24px 8px}
  .page-app .tablewrap td.empty::before{display:none}
  .page-app .tablewrap .badge{white-space:normal;text-align:left}
}

/* Dashboard status filters */
.stat-link{color:inherit;text-decoration:none;cursor:pointer;transition:transform .12s ease,box-shadow .12s ease,border-color .12s ease}.stat-link:hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(16,24,40,.08)}.stat-link.active{border-color:var(--ibis-red);box-shadow:0 0 0 2px rgba(226,0,26,.08)}.filter-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px 14px;margin:0 0 14px;font-size:13px}.filter-bar a{font-weight:700;color:var(--ibis-red);text-decoration:none;white-space:nowrap}
@media(max-width:900px){.dashboard-status-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.dashboard-status-cards .stat{min-width:0;padding:13px 14px}.dashboard-status-cards .stat span{font-size:12px;line-height:1.3}.dashboard-status-cards .stat b{font-size:23px}.filter-bar{align-items:flex-start;flex-direction:column}}


/* User Management refresh: compact responsive list, search and sorting */
.user-page-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.mobile-active-users-toggle{display:none}
.user-list-tools{display:flex;gap:10px;align-items:end;justify-content:space-between;margin:0 0 12px;padding:10px;background:#f8fafc;border:1px solid var(--line);border-radius:10px}.user-search-row{display:flex;gap:8px;flex:1;min-width:0}.user-search-row input{margin:0;min-width:0}.user-search-btn{white-space:nowrap}.user-sort-row{display:flex;align-items:center;gap:8px;min-width:235px}.user-sort-row label{margin:0;white-space:nowrap;font-size:12px}.user-sort-row select{margin:0}.users-table-card{min-width:0;overflow:hidden}.users-table{width:100%;table-layout:auto}.users-table td,.users-table th{overflow-wrap:anywhere;word-break:break-word}.users-table th:nth-child(1){width:11%}.users-table th:nth-child(2){width:17%}.users-table th:nth-child(3){width:22%}.users-table th:nth-child(4){width:13%}.users-table th:nth-child(5){width:14%}.users-table th:nth-child(6){width:8%}.users-table th:nth-child(7){width:7%}.users-table th:nth-child(8){width:18%}
@media(max-width:700px){
  /* Override desktop/tablet minimum width so user cards never overflow the mobile card. */
  .users-table{min-width:0!important;width:100%;max-width:100%;}
  .users-table tbody,.users-table tr,.users-table td{min-width:0;max-width:100%;}
  .users-table td{overflow-wrap:anywhere;word-break:break-word;}
  .users-table td > *{min-width:0;max-width:100%;overflow-wrap:anywhere;word-break:break-word;}
  .user-page-actions{width:100%;display:grid;grid-template-columns:1fr 1fr}.user-page-actions .btn{width:100%;text-align:center}.mobile-active-users-toggle{display:inline-block}.active-users-card{display:none}.active-users-card.mobile-users-open{display:block}.active-users-card.mobile-users-open .users-table-heading{padding-top:0}
  .user-list-tools{display:flex;flex-direction:column;align-items:stretch}.user-search-row{width:100%}.user-search-row input{font-size:16px}.user-search-btn{flex:0 0 auto}.user-sort-row{width:100%;min-width:0;display:grid;grid-template-columns:auto minmax(0,1fr)}.user-sort-row select{width:100%;font-size:16px}
  .users-table{table-layout:fixed}.users-table thead{display:none}.users-table,.users-table tbody,.users-table tr,.users-table td{display:block;width:100%}.users-table tr{background:#fff;border:1px solid var(--line);border-radius:10px;margin:0 0 10px;padding:4px 10px}.users-table td{display:grid;grid-template-columns:82px minmax(0,1fr);gap:8px;padding:8px 0;border-bottom:1px solid #eef0f3;font-size:13px;line-height:1.35}.users-table td:last-child{border-bottom:0}.users-table td::before{color:var(--muted);font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.2px}.users-table td:nth-child(1)::before{content:'User ID'}.users-table td:nth-child(2)::before{content:'Name'}.users-table td:nth-child(3)::before{content:'Email'}.users-table td:nth-child(4)::before{content:'No. HP'}.users-table td:nth-child(5)::before{content:'Department'}.users-table td:nth-child(6)::before{content:'Role'}.users-table td:nth-child(7)::before{content:'Status'}.users-table td:nth-child(8)::before{content:'Action'}.users-table td.empty{display:block;text-align:center;padding:24px 8px}.users-table td.empty::before{display:none}.user-actions{display:flex;flex-wrap:wrap;gap:5px}.user-actions .btn-small{margin:0}.current-user-label{font-size:10px}
}